• Booking Consultant(Thai Speaker)

  • student.com

  • 8K/MTH - 8K/MTH Shanghai
  • Bachelor Experience: Associate Full-time
  • September 01, 2016

Job Description

Student.com is the leading global marketplace for student housing. We help students of all nationalities compare and book rooms near their university in the world's top destinations.

The Booking Team is growing and we are looking for talented people who are passionate about helping students with arranging their accommodation for their exciting journey abroad. We need to understand their needs, explain accommodation options that match students’ requirements and budget and support them throughout the booking process.

Responsibilities:

Process bookings from inquiry to completion ensuring the customers have the best experience possible
Continually increase knowledge about the booking process and all service options available for students
Work with our supply team to stay up to date on any new landlords, properties or offersI
Improve conversion rates of bookings by using your own initiative to test new ideas
Track and share student and partner feedback to continually evaluate services and opportunities for improvement
Follow up with students via phone, email, and other communication channels to ensure the student receives prompt response to inquiries
Work with the content team to continually improve how properties, accommodation and services are promoted on the website


Desired Skill and Experience

Skills & Experience:

Bachelor degree
Excellent written and oral both in Thai and English
Ability to multi-task effectively in a fast-paced environment
Positive, proactive attitude
Ability to adapt communication style effectively
Organise workload independently and with minimal supervision
Flexible with regards to shift patterns and working hours
Proven track record in Customer Service, ability to provide peace of mind for our students when booking with us

  • Industry
  • Founded
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  • Address

Company Description

Student.com is the leading global marketplace for student housing.

We help students of all nationalities compare rooms near their university in the world's top destinations. We are creating the new international student experience using leading-edge architecture built for global scale. We build products that serve students in over 20 languages, across web, mobile and social. We have a strict focus across all teams on making the lives of students better. We've created a fast-paced yet close-knit culture and we do whatever it takes to move mountains and achieve our mission.

We have a team to match our international business: 75% of us speak at least two languages (some of us many more) and we have over 25 nationalities under our banner. We are expanding into an increasing number of regions around the world and our goal is to support students from every country.