You will learn how to handle difficult situations with customers and how to achieve customer satisfaction. You will be actively involved in improving customer service projects. You will also gain an insight into real estate market in Shanghai.
Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly. Thoroughly and efficiently gather customer information, access and fulfill customer needs,
Provide quality service and support in a variety of areas including, but not limited to: billing, placing print orders, and system troubleshooting.
Troubleshoot customer issues over the phone.
Maintain a balance between company policy and customer benefit in decision making.
Handle issues in the best interest of both customer and company.
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.